Legal Information

1. Company Details and Ownership

This website (perkharbor.pro) is owned and operated by Golden Pier Hospitality Pty Ltd, with its principal and registered place of business located at 833 Collins Street, Melbourne VIC 3000. This legal information page provides comprehensive corporate identification data, licensing references, regulatory compliance guidance, and contact instructions that ought to be transparent and available to all our customers, partners and governing authorities.

• Corporate Entity Name: Golden Pier Hospitality Pty Ltd
• Trading Brand: Perkharbor
• Corporate ID (ACN): 676 928 431
• ABN: 78 316 065 914
• Melbourne Business Registration: BRN-21-004207-LIC
• Registered Address: 833 Collins Street, Melbourne VIC 3000
• Business Phone: +61 3 2847 1059
• Email: {{ EMAIL }}

2. Licensing and Regulatory Status

Golden Pier Hospitality Pty Ltd is fully licensed to conduct hotel, restaurant and entertainment operations under the Liquor Control Reform Act 1998 (Vic) and the Gambling Regulation Act 2003 (Vic). Our casino hotel entertainment areas operate exclusively under the framework of a venue operator's licence, governed and periodically audited by the Victorian Commission for Gambling and Liquor Regulation (VCGLR).

Additionally, we hold an Australian Financial Services (AFS) requirement exemption for payment processing, but are fully compliant with the Privacy Act 1988 and the Payment Card Industry Data Security Standard (PCI-DSS v4.0) regarding all cardholder data we interact with during booking transactions.

A printed copy of our entertainment venue licence, registered food safety certificate and complaint resolution procedure is displayed at the reception desks inside the casino hotel resort. Should you wish to obtain a scanned copy digitally, please submit a written request via the {{ EMAIL }} address and mention "Legal Documentation Access" in the subject field.

3. Responsible Service of Alcohol and Gaming

Perkharbor is committed to Responsible Service of Alcohol (RSA) and Responsible Service of Gaming (RSG). Every staff member involved in the serving of alcohol has completed the accredited RSA course recognised by the Victorian Commission. Any associate working in our casino gambling rooms, either as a dealer, host or floor manager, has successfully undergone the RSG certification as required by state law.

We strictly prohibit the provision of alcohol to persons under 18 years and the supply of alcohol to persons displaying signs of severe intoxication. Entry into gambling areas is permitted only after ID verification, and self-excluded players who attempt access will be immediately removed and reported to the appropriate regulatory body. Mandatory signage, support pamphlets and contact information for Gambler's Help are visible in multiple locations within all Perkharbor entertainment environments.

4. Intellectual Property and Copyright

All content published on the domain perkharbor.pro — this includes visual identity graphics, text, photography, video material, logos, brochures, web design, source code, underlying software, audiovisual previews and digital presentations — is protected by the Australian Copyright Act 1968 and applicable international IP treaties.

The brand name Perkharbor, slogan and associated stylised logos are registered trademarks of Golden Pier Hospitality Pty Ltd. Nothing in the website content shall be construed as granting any licence of these trade marks. Unauthorised copying, reproduction, redistribution or commercial exploitation of any content located on our digital platforms may lead to legal claims and penalties. If you represent a media channel or digital publication and want to use an image excerpt, we will gladly review your inquiry upon written notice.

5. Complaints, Dispute Resolution and Governing Law

Perkharbor places great importance on the confidence of our customers and community. If a complaint arises in relation to our accommodation, event, cuisine or gaming operations, please first contact our Duty Manager — where possible this leads to a rapid settlement on site.

• Internal Escalation: all grievances submitted during a visit or through the website complaint form receive a formal acknowledgement within 48 hours.
• Consumer Affairs Victoria: if our response is not satisfactory after 21 days, you may approach Consumer Affairs Victoria (CAV) for free independent advice and possible conciliation.
• Victorian Commission for Gambling and Liquor Regulation: issues regarding liquor or gambling licensing mentioned earlier may be escalated to VCGLR directly at 1300 182 457.

This website and all texts presented in the legal section are governed by and construed under the laws applicable in the State of Victoria, Commonwealth of Australia. Should any clause of this document be rendered void or unenforceable by law, the remaining provisions shall continue to operate in full force and effect.